Frequently Asked Questions

Sign in with your email and password. If you have been given Teacher or Admin access, you will see a Teacher tab at the bottom of the screen.

If you do not see the Teacher tab, contact your organisation administrator or email hello@bewellit.com.

A Template is your master curriculum design. It defines the structure and content of your programme: which sessions to include, what activities go in each session, and in what order.

A Course is an individual cohort running that template. Each course has its own start date, enrolled participants, and optional customisations.

You create a template once, then launch multiple courses from it. Think of the template as a lesson plan, and each course as a class that follows that plan.

Yes. The platform is designed to be self-maintained. You can edit your templates and activities at any time from the Teacher tab.

Changes to a template will be reflected in future courses created from it. Existing courses that are already running will keep their current content unless you edit them directly.

The platform supports the following content types:

Text (with markdown formatting), audio files, video files (MP4, MOV, WebM, AVI), images, live class links, practice timers, and feedback forms.

See the Teacher Guide for more detail on each format.

The text card editor supports markdown formatting. Markdown is a simple way to add headings, bold, italic, links, lists, and other formatting using plain text characters.

See our Markdown Formatting Guide for a quick reference with examples.

Yes. Both audio and video files are uploaded directly into the app from the Teacher tab. This keeps all content within the platform, which protects your intellectual property and provides better analytics on how participants engage with your material.

Supported video formats: MP4, MOV, WebM, and AVI (up to 500 MB per file).

For platform issues (bugs, features not working, account problems), email hello@bewellit.com.

For content questions (how to structure your programme, what activities to use), contact your organisation administrator.

Yes. The platform runs on Google Firebase with AES encryption in transit and at rest. It is designed with UK GDPR compliance in mind.

Your participant data is isolated to your organisation. Other organisations on the platform cannot access your data.