Frequently Asked Questions

After creating your account, enrol in a course using an enrolment key provided by your teacher or organisation. Once enrolled, you can access your daily practices, journal, and community features from the main navigation.

Go to Account > Switch Course to see all courses you are enrolled in. Tap on the course you want to switch to. You can also add a new course from Account > Add Course.

Your practice progress is tracked automatically. Visit the Journal tab to see your entries, or check the Today tab for your daily overview including streaks and completion status.

Yes, much of the app works offline. Your practices, journal entries, and course content are cached locally. Changes will sync automatically when you reconnect to the internet.

From the login screen, tap "Forgot Password?" and enter your email address. You will receive a password reset link via email. Follow the instructions to create a new password.

Use the Community tab to access the course message board or send a direct message to your teacher. You can also view course participants from the Community section.

Go to Account > Delete Account. You will be asked to confirm your password before the account is permanently deleted. This action cannot be undone and will remove all your data.

Sign in with your email and password. If you have been given Teacher or Admin access, you will see a Teacher tab at the bottom of the screen.

If you do not see the Teacher tab, contact your organisation administrator or email hello@bewellit.com.

A Template is your master curriculum design. It defines the structure and content of your programme: which sessions to include, what activities go in each session, and in what order.

A Course is an individual cohort running that template. Each course has its own start date, enrolled participants, and optional customisations.

You create a template once, then launch multiple courses from it. Think of the template as a lesson plan, and each course as a class that follows that plan.

Yes. The platform is designed to be self-maintained. You can edit your templates and activities at any time from the Teacher tab.

Changes to a template will be reflected in future courses created from it. Existing courses that are already running will keep their current content unless you edit them directly.

The platform supports the following content types:

Text (with markdown formatting), audio files, video files (MP4, MOV, WebM, AVI), images, live class links, practice timers, and feedback forms.

See the Teacher Guide for more detail on each format.

The text card editor supports markdown formatting. Markdown is a simple way to add headings, bold, italic, links, lists, and other formatting using plain text characters.

See our Markdown Formatting Guide for a quick reference with examples.

Yes. Both audio and video files are uploaded directly into the app from the Teacher tab. This keeps all content within the platform, which protects your intellectual property and provides better analytics on how participants engage with your material.

Supported video formats: MP4, MOV, WebM, and AVI (up to 500 MB per file).

For platform issues (bugs, features not working, account problems), questions or compliments, use the Contact Us tab in the app's Help & Support screen. Your message will be sent directly to our support team along with helpful diagnostic information.

For content questions (how to structure your programme, what activities to use), contact your organisation administrator.

Yes. The platform runs on Google Firebase with AES encryption in transit and at rest. It is designed with UK GDPR compliance in mind.

Your participant data is isolated to your organisation. Other organisations on the platform cannot access your data.