Support / Billing and Subscription

Billing and your subscription

What your Practitioner subscription enables, how to manage payment and invoices, and what happens if a payment ever fails. The short version: your existing participants never lose access.

Also available in: français

The essentials

What your subscription does

Your Practitioner subscription keeps your courses open to new people. While it is active you can issue access keys, and new participants can join your courses by redeeming a key or using an enrolment code.

There is one rule that never changes, whatever happens to billing:

Existing participants never lose access. Anyone already enrolled in a course keeps everything they have, including all the content, their progress, and their journal. Billing only ever affects whether a course can take on new participants.

Everything to do with money, such as your card, your invoices, and your receipts, is handled by Stripe, the secure payment provider used across the BeWell Catalyst platform. Nothing in the app itself charges you.

Managing payment

Manage your subscription

You manage your subscription in the Stripe billing portal. Open it here:

Manage billing at bewellit.com/billing

In the portal you can:

  • Update the payment card on file
  • View and download past invoices and receipts
  • Switch between monthly and annual billing
  • Cancel the subscription

How signing in works

The portal signs you in by email rather than a password. Enter the address your subscription is billed to, and Stripe sends a one-time link to that inbox. Opening the link takes you straight to your billing dashboard.

Use the billing email, not the app login. The person who pays, called the payer, may use a different email from the one you sign in to the app with. This is common when a finance contact or organisation pays on a teacher's behalf. Always enter the payer's billing email at the portal, because that is where Stripe sends the sign-in link and the invoices.

There are no billing controls inside the app itself. This is deliberate: billing lives with Stripe and the billing portal, so the app stays focused on your courses and content.

If something goes wrong

If a payment fails

If a payment does not go through, for example because a card has expired, Stripe handles it for you. Stripe emails the payer a notice with a link to fix the payment, and it automatically retries the charge over the following days. This retry window is a grace period, and during it your courses carry on exactly as normal.

If the payment is fixed, either by updating the card in the billing portal or by a successful retry, nothing further happens and your courses continue without interruption.

If the payment stays unresolved after Stripe has finished retrying, the only change is that the affected course stops accepting new participants. Here is exactly what each person sees:

What you see as the teacher

When you try to issue a new access key, the app shows:

In the app "Keys can't be issued because the course subscription is inactive. Existing participants keep access."

What a new participant sees

Anyone trying to join the course for the first time sees a neutral message. They are not shown anything about payment:

In the app "This course isn't accepting new enrollments right now. Please contact your course teacher."

Putting it right

Update the payment in the billing portal and the course reopens to new participants on its own, usually within moments. There is nothing to switch back on manually.

Subscription states at a glance

Active
Your subscription is paid up. Courses accept new participants and you can issue keys as usual.
Payment failed, grace period
A charge did not go through and Stripe is retrying. Everything keeps working normally while Stripe emails the payer a link to fix it.
Subscription ended
The subscription was cancelled or the retries were exhausted. The course stops accepting new participants. Existing participants keep full access.
Next
Frequently asked questions about billing

Last updated: 5 July 2026